Ordering Process
Welcome to the Red Fox Shopping Guide! We know how valuable your time is, so to provide a smooth and enjoyable browsing experience on our website, we have mapped out the entire purchasing process to make your experience as smooth and pleasant as possible. Next, we will guide you through the entire shopping process—let's start your unparalleled shopping experience!
One、Regular shopping process
When you are ready to place an order, you can choose to register or log into a Red Fox member account (users who log in have the opportunity to participate in more promotions and enjoy additional services), or you can choose to place an order as a guest.
Select Your Favorite Product
Find the product you like, and select it according to the model options listed on the product page. We have set a default option, which you should carefully check before clicking “Add to Cart” on the product page. If you want it faster, click “Buy Now” to go directly to the product's checkout page.
Checkout and Payment
Review your shopping cart and proceed to checkout. Enter your shipping details and contact information. Please enter your real name and phone number to facilitate contact by the courier. Choose the appropriate shipping method according to your needs. For more shipping information, please see our shipping policy (design jump internal link). Choose the payment method that best suits you. If you choose PayPal, you can also use a credit card or debit card (no PayPal account needed). You will be redirected to a new window for payment, but don’t worry, it is secure. If you are unsure how to pay, please see our payment guide (design jump internal link, direct to payment guide page).
Order Confirmation
You will receive an email containing all the order details. Please check all details and shipping information. If you want to modify your order (custom orders only), please contact us within 12 hours. If you placed your order while logged into a Red Fox member account, you can also view detailed order information on your account page on the Red Fox website. If you want to learn more about our shipping information, please see our shipping policy (design jump internal link). If you do not receive our order confirmation, please check your spam folder and make sure your email has not blocked us (write out Red Fox email).
Shipping
We usually ship products via FedEx, UPS, etc. You will receive a tracking number within 2-4 days. If you need to delay delivery or pick it up at a FedEx/UPS center, please inform us before shipment so we can arrange the delivery time or change the delivery address. Shipping times depend on your location. It takes 7-10 days for your package to arrive in the United States, and longer for Canada, Australia, and the EU, so please be patient and keep in touch with us.
Delivery and Inspection
Please pay attention to the tracking number and wait for it to be delivered to your home. If the package's outer box is damaged, take a video or photo of the shipping label and outer box before unpacking. You should also take a video while opening the package to prove that your product was damaged during transit (in rare cases). We offer different options depending on the extent of the damage: guide you
on how to repair, send a replacement, or refund.
Leave a Review and Earn Money
You will receive a review request. We look forward to seeing your five-star reviews and hope you share pictures of your favorite products in your reviews! If you think Red Fox's products are good, please share them with more people, and you will be able to earn sales commissions (affiliate marketing).
Two、Doll Ordering Process
Select and Customize Your Doll
Find the doll you like and select it according to the model options listed on the product page. We have set a default option, which you should carefully check before clicking “Add to Cart” or “Buy Now” on the option page. If you are new to the world of sex dolls and don’t know how to choose, you can read our Sex Doll Beginner’s Guide (link to the guide).
Checkout and Payment
Review your shopping cart and proceed to checkout. Enter your shipping details and contact information. Please enter your real name and phone number to facilitate contact by the courier. Choose the appropriate shipping method according to your needs. For more shipping information, please see our shipping policy (design jump internal link). Choose the payment method that best suits you.
If you choose PayPal, you can also use a credit card or debit card. You will be redirected to a new window for payment, but don’t worry, it is secure. If you are unsure how to pay, please see our payment guide (design jump internal link, direct to payment guide page).
Order Confirmation
You will receive an email containing all the order details. Please check all details and shipping information. If you want to modify your order (custom orders only), please contact us within 12 hours. If you placed your order while logged into a Red Fox member account, you can also view detailed order information on your account page on the Red Fox website. If you want to learn more about our shipping information, please see our shipping policy (design jump internal link). If you do not receive our order confirmation, please check your spam folder and make sure your email has not blocked us (Red Fox email).
Start Production
Making a doll usually takes 1-2 weeks. However, depending on the brand and materials, it may take shorter or longer. In special cases, we can shorten the queue time and speed up production for you. Production times may be delayed during holidays (New Year’s, Christmas, National Day, Chinese New Year, etc.). If you choose a stock doll, there is no production process, as all dolls are already stored in our warehouse. We will ship your doll within 2-3 business days.
Shipping
We usually ship dolls via FedEx or UPS. You will receive a tracking number within 2-4 days. If you need to delay delivery or pick it up at a FedEx/UPS center, please inform us before shipment so we can arrange the delivery time or change the delivery address. Shipping to the United States takes 15-20 days; special circumstances may cause delays, but we will contact you in advance to explain, so please be patient and keep in touch with us.
Delivery and Inspection
Please pay attention to the tracking number and wait for it to be delivered to your home. Be careful when unboxing, and treat your doll gently. If the package's outer box is damaged, take a video or photo of the shipping label and outer box before unpacking. You should also take a video while opening the package to prove that your doll was damaged during transit (in rare cases). We offer different options
depending on the extent of the damage: guide you on how to repair, send a replacement, or refund.
Leave a Review and Earn Money
You will receive a review request. We look forward to seeing your five-star reviews and hope you share pictures of your favorite sex dolls in your reviews! If you think Red Fox's products are good, please share them with more people, and you will be able to earn sales commissions (affiliate marketing).
Frequently Asked Questions (FAQ)
You can find the “Register” button on the homepage or checkout page of the Red Fox website. Click it and follow the instructions to fill in the necessary information to complete the registration. Registered members can enjoy more promotions and services.
Yes, you can choose to place an order as a guest without registering an account. However, registered members can enjoy more promotions and services.
You can choose the right product based on the model options provided on the
product page. Carefully check the product configuration and read user reviews and recommendations. For first-time buyers, you can refer to our Beginner’s Guide for more purchasing advice.
We support various payment methods, including PayPal, credit cards, and debit cards. If you choose to pay with PayPal, you can also use a credit card or debit card without needing a PayPal account.
After placing an order, you will receive an email containing all the order details. Please check all the information for accuracy. If you do not receive the order confirmation email, please check your spam folder and ensure your email has not blocked us (please provide the Red Fox email).
If you need to modify your order (custom orders only), please contact us within 12 hours. If you are logged into your Red Fox member account, you can also view and modify order details on your account page.
We will provide a tracking number within 2-4 days after shipping. You can check the shipping status of your package through the FedEx or UPS website. If you need to delay delivery or change the delivery address, please inform us before shipment.
If the package’s outer box is damaged, take a video or photo of the shipping label and outer box before unpacking. Also, record a video while opening the package to prove that the product was damaged during transit. We will provide repair guidance, a replacement, or a refund based on the extent of the damage.
You should thoroughly clean sex toys before and after each use. Use warm water and mild, unscented soap, and keep them dry. Refer to our Cleaning and Maintenance Guide for detailed steps and advice.
You will receive a review request. We look forward to seeing your five-star reviews and hope you share pictures of your favorite products in your reviews. If you think Red Fox products are great, you can share them with more people andearn sales commissions through affiliate marketing.
