Payment Guide
To ensure the security and convenience of your transactions, we offer a variety ofsafe and reliable payment methods for you to choose from:
PayPal Payments
- Convenient and Quick: No need to enter card details, simply log in to your PayPal account to complete the payment.
- Security Guaranteed: Your payment information is protected under PayPal's Buyer Protection Policy, effectively preventing fraud and unauthorized transactions.
Multiple Options:
- PayPal Balance: You can use your PayPal account balance for payments.
- Linked Bank/Credit Card: Once you add a bank card or credit card to your PayPal account, you can use PayPal for online payments.
- If you have a credit card but no PayPal account, select the debit or credit card option under PayPal. You will be redirected to a PayPal checkout window, enter your credit card details and make the payment.
- PayPal Invoice Payments: If you don't have a PayPal account and our website does not support your payment method, you can choose to pay online via PayPal invoice; using PayPal invoice allows you to enjoy PayPal's Buyer Protection.
(1) Click on submit order with PayPal invoice or contact us directly and provide your email. You will receive a PayPal invoice email later;
(2) Click on the “Pay Now” button in the email, and you will enter the PayPal website; if you have a PayPal account, log in with your credentials. If you do not have a PayPal account, you can pay as
a guest by clicking “Pay with Debit or Credit Card” at the bottom of the page;
(3) Check the invoice details, including the amount due and merchant information, to ensure everything is correct, once we receive your payment, we will send you an order confirmation.
Stripe Payments
- Simple and Convenient: You can easily complete payment by entering a small amount of credit card information, without needing to create an extra account or go through a complicated registration process.
- Security Guaranteed: Your payment information is strictly protected. Stripe provides a highly secure payment environment that allows you to make online payments with confidence.
- Flexible Choices: Stripe supports multiple payment methods, allowing you to choose your preferred method at checkout, such as credit cards, Apple Pay, etc.
- Payment Process: Select Stripe as the payment method. After submitting the order, the system will redirect you to Stripe's secure payment page where you need to confirm payment and enter your credit card details; once verified, click the confirm payment button.
Credit/Debit Card Payments
- Supported Cards: We accept major credit/debit cards including Visa, Mastercard, American Express, Discover, Diners Club, JCB, and China UnionPay.
- Security Guaranteed: We use a PCI DSS compliant payment gateway and SSL encryption technology to ensure the secure transmission of your credit card information, preventing information leakage.
- Payment Process:
- After selecting credit/debit card payment, you will need to enter details such as card number, expiry date, and CVV code. Some banks may require SMS verification or other forms of validation, please follow the prompts on the page. Once verified, your payment is complete.
- Potential Issues:
- Payment Failure: May be caused by insufficient credit limit, incorrect card details, invalid card, expired card, transaction exceeding limit, card disabled, or bank restrictions on international transactions.
- Solution: Try contacting your bank to increase the limit, confirm card details, enable international transactions, switch to another bank card, or use a different payment method.
Other Payment Methods
- Klarna:
- Available in: Certain regions, such as the USA and EU, support Klarna's installment payment services.
- Payment Options: You can choose to pay now, in installments, within 30 days, or monthly installments. Each option has different terms and fees; please read the relevant instructions carefully.
- Contact Customer Service: For specific installment plans and terms, please consult customer service.
- Western Union/Bank Transfer:
- Available Worldwide.
- Contact Customer Service: Please contact customer service for recipient account information and follow the prompts for
remittance or transfer.
- Note: Please mention your order number when making the remittance or transfer, so we can process your order promptly.
What if Your Payment Fails?
- Causes: Payment might fail due to reasons like PayPal blocking the purchase, insufficient credit card limit, incorrect card information, invalid card, expired card, transaction exceeding limit, card disabled, bank restrictions on international transactions (ensure your credit card and debit card can make online purchases from overseas merchants), etc.
- Solutions:
- Check Card Information: Ensure the card details (card number, expiry date, CVV code) you entered are correct.
- Contact Your Bank: Confirm that your card has sufficient limit and that international transactions are enabled. Ask if the bank has declined the transaction due to risk controls.
- Try Another Payment Method: Attempt to pay using another method, such as PayPal, another bank card, Klarna, Western Union/bank transfer, etc.
- PayPal Issues: If you receive an error with your PayPal order, there may be an issue with your PayPal funding source. Contact PayPal.com support for more information.
- Insufficient Funds: There are not enough funds in the account to cover the transaction amount; a simple recharge is needed.
- Exceeding Limits: Attempted transaction exceeds the withdrawal limit of the account; you may need to modify the limit.
- Expired Card: Your card has expired; you will need to use a different card.
- Invalid Credit Card Number: You have entered an invalid payment method or incorrect credit card information.
- Invalid Expiry Date: You have entered an invalid payment method or incorrect card expiry date. Correct the payment information and try the transaction again - if denial still exists, you will need to contact your bank.
Issuer Declines CVV: You have entered an invalid security code or there are typos in the card information. It's recommended to try the transaction again, and if denial still exists, you will need to contact your bank.
- Based on Location: The bank may refuse the transaction based on the change of IP address.
- Bank's Fraud Rules: The bank's fraud rules have prevented the transaction.
- If your PayPal account cannot process payments or your card still has issues, try purchasing again in an incognito mode browser or a different browser, change the payment method at checkout, use a different credit card or PayPal account, or if these issues do not apply, contact us with your order number, name, and email address, the error notice, and a screenshot of the error, and we will check the details and assist you with continuing the order.
- You should be able to receive detailed information about any failed or successful transactions from your bank. If the payment fails, feel free to contact your bank.
Security Tips
- Secure Environment: Do not make payments in public places or on insecure network environments to avoid information leakage.
- Information Confidentiality: Do not disclose your payment password or verification code to anyone, including customer service personnel.
Suspicious Transactions: If you notice any suspicious transactions, such as unauthorized deductions, please contact customer service and your bank immediately to file a complaint and handle it.
- Payment Proof: Please keep your payment proofs, such as order screenshots, payment bills, etc., for future inquiries and rights protection.
- Due to the high unit price of some of our products, your credit card may be restricted from making large transactions, so you may receive transaction risk alerts from your bank during the transaction process. If your payment is declined, call your bank to allow the transaction. If you still cannot make the payment, choose PayPal.
100% Payment
- Security Commitment: 100% secure shopping guarantee, we use security encryption technology of a well-reputed and secure payment gateway certified by PCI DSS (Payment Card Industry Data Security Standard), which will ensure all payment transactions are encrypted and prevent unauthorized access, preventing data leaks and protecting your personal data, allowing you to shop with peace of mind, securely and without worries. Secure Sockets Layer (SSL) certificates are a security protocol that encrypts data transmission between web servers and browsers. Our website has an SSL certificate. Your personal and financial information is being securely transmitted. We are committed to 12protecting your privacy, and your information will never be leaked or sold to third parties. We hope you enjoy shopping at Red Fox! If you have any questions, please feel free to contact us with your payment issues.
