Privacy Policy
(Revision Date)
Redfox (“we,” “us,” Redfox”) values your privacy and is committed to protecting the security of your personal information on our website (www.redfoxe.com). This Privacy Policy (“Policy”) outlines how we collect, use, disclose, and protect the personal information of our users and other visitors (“users,” “you”) of this website, related to the website and other services provided by Redfox and the privacy practices applicable to affiliates, influencers, and other collaborators. Please read the following to understand our practices:
By accessing or using www.redfoxe.com, mobile applications, or any other related websites, applications, services, and goods, or any other website linked to this policy operated by Redfox (collectively, “Website”), and by registering a Redfox account or with our affiliates, influencers, or similar programs, you agree that you have read, understood, and accepted the terms of this policy. If you do not agree with this policy, please do not use our website. This policy may change from time to time, and we reserve the right to change this policy at any time for any reason.
Information We Collect
Information You Provide
Personal Information:
When you register an account, place an order, subscribe to our mailing list, participate in promotional activities, fill out surveys, or contact customer service on our website, we may collect the following personal information:
– Identity Information: Name, username, password, date of birth (to verify if you are of legal age);
– Contact Information: Email address, phone number, delivery address, billing address;
– Payment Information: Credit card number, expiry date, CVV code (used only for processing orders, not stored);
– Demographic Information: Gender, age, relationship status, sexual orientation (collected only if you voluntarily provide it);
Other Information:
Any other information you share through contact forms, online chats, or other means; details about other social network linked accounts, details about your listed performances, orders, purchases, and transaction ratings and reviews, user- generated content, and information contained in files you upload to the website, and other authentication information;
nformation We May Automatically Collect
– Website Interaction Information: When you visit, browse, view, or otherwise use the website, we collect information including your account and password, browsing history, search history, comments, click records, shopping cart information, order history, your visits, page visit duration, pages scrolled, and other actions;
– Device Information: We also collect, use, and process information related to such use, including geographical location information, device type, operating system, session duration, language, currency, browser type, IP address, time zone settings, device identifiers;
– Cookies and Similar Technologies: Cookies are data files placed on your device or computer that usually contain an anonymous unique identifier. We use cookies and similar technologies (such as pixels, web beacons) to collect information about how you use our website, such as the pages you visit, the links you click on, and the time you spend on our website. We use this information to analyze website traffic, optimize the website experience, provide personalized advertising, and improve our services.
How We Use Your Information
To Provide and Improve Services
To provide quality service and security, operate the website, fulfill our obligations to you, and develop, improve, and personalize our services.
– We use your information to:
(1) process your orders and provide related customer support;
(2) manage your account and provide personalized services;
(3) send order updates and delivery information;
(4) respond to your inquiries and requests;
(5) improve website functionality and user experience; (6) conduct data analysis andresearch to understand and analyze our performance and your preferences and performance, and customize and personalize our services and enhance your experience; (7) develop new products and services.
Marketing
With your explicit consent, we may use your information to send you promotional emails, new product recommendations, coupons, personalized advertisements, and other marketing information. You can unsubscribe at any time using the unsubscribe link in the email or by contacting customer service. For example, our website uses cookies to track the items you put in your shopping cart, including when you abandon checkout. This information is used to determine when to send cart reminder messages via SMS.
Security
We use your information to:
(1) detect and prevent fraud and abuse, maintain a safe and reliable market and services; we use personal information to monitor, track, and prevent illegal, fraudulent, and inappropriate activity, monitor content integrity, conduct security investigations and risk assessments, verify or authenticate the information you provide, investigate reports and complaints about users, enforce our service terms, and comply with applicable laws;
(2) protect your account security;
(3) maintain the normal operation of the website;
(4) comply with relevant laws and regulations.
Legal Obligations
We may disclose your information as required by law or legal process (e.g., court orders, subpoenas).
How We Share Your Information
Service Providers: We may share your information with third-party service providers, such as payment processors, logistics companies, mail service providers, website hosting service providers, data analysis providers, and providers of auxiliary services and solutions, so they can provide services for us. We only work with reputable service providers and take appropriate technical and organizational measures, as required by applicable law, to ensure your information is adequately protected.
Business Partners: With your explicit consent, we may share your information with our business partners so they can offer you relevant products or services. We will inform you about which business partners we share information with and let you choose whether to agree to the sharing.
Your Interaction Information: We share personal information to help facilitate interactions between users. For example, if you are a buyer, we also provide you opportunities to participate and publicly post content on forums, ratings and reviews, blogs, and other similar features; we may share certain information about you with buyers; such sharing is limited and intended to improve the services offered by sellers and your user experience;
With Social Media: Our website includes certain social media features, including single sign on capabilities. We also share limited personal information with such social media platforms and marketing partners (such as Facebook and Google) to promote our services. Such features and third-party services collect certain information about you and may set cookies to enable their features. Such third-party features are governed by their policies;
Legal Requirements: If required by law or legal process (such as court orders, subpoenas), we will comply with relevant provisions.
For Payment and Fraud Detection: We share personal information with payment processors, fraud detection agencies, and similar third parties to facilitate payments made through the website, protect the website, and protect it from fraud, unauthorized transactions (such as money laundering), claims, or other liabilities;
Business Transfers: If our business undergoes a merger, acquisition, or asset sale, your information may be transferred to the new entity. We will strive to ensure your information is similarly protected in the hands of the new entity.
Your Choices and Rights
Access and Correction: You have the right to access and correct the personal information we hold about you. You can log into your account or contact customer service to view and modify your information.
Deletion: You have the right to request the deletion of your personal information. However, we may need to retain certain information to comply with legal obligations, resolve disputes, or complete transactions.
Restriction of Processing: You have the right to request a restriction on how we process your personal information. For example, you may ask us to stop using your information for marketing purposes.
Objection: You have the right to object to our processing of your personal information, such as data analysis based on legitimate interests.
Withdrawal of Consent: If you have previously consented to our processing of your information, you can withdraw your consent at any time.
Cookies: You can manage your cookie preferences through browser settings or other tools.You can choose to reject all cookies, only accept certain types of cookies, or receive notifications when cookies are set. However, please note that disabling cookies may affect your experience on our website. All terms regarding cookies have been included in this policy and will not be published separately as a Cookie Policy. By default, your use of this website indicates your agreement to be bound by our Cookie-related terms. We do not accept requests not to be tracked online by browsers (known as “Do Not Track”), but our Cookie Policy describes how you can choose not to receive cookies. Please note that when we receive any type of “Do Not Track” signal from your browser, we will not change our data collection and use practices and will continue to collect, use, and dispose of your personal information in accordance with this Privacy Policy.
Marketing: You can unsubscribe from our marketing emails at any time using the unsubscribe link in the email or by contacting customer service.Before we disclose the data you requested, we will require you to provide additional data to confirm your identity and for security purposes. Where permitted by law, we reserve the right to charge a fee.We will refuse to process requests that jeopardize the privacy of others, are highly impractical, or would cause us to take any action that applicable law does not permit. Additionally, where permitted by law, we will retain certain personal information for a limited time for record-keeping, accounting, and fraud prevention purposes.
Cookies
Cookies are a common data collection technology; they are small text files placed on your personal computer or mobile device and subsequently read when you visit a website. We use cookies and similar technologies on our website to enhance performance and improve your experience, using cookies to initiate online shopping (for example, placing products in the shopping cart) cookies to personalize content and ads, provide social media features, and analyze our traffic. No personal identity information is associated with enabling cookies, and persistent cookies remain on your personal computer or mobile device when you are offline, while session cookies are immediately deleted when you close your web browser, until users return to the website. These cookies are essential for providing the services offered through the website and enabling you to use certain features of the website. They help verify user identity and prevent fraudulent use of user accounts. Without these cookies, the services you request cannot be provided, and we only use these cookies to provide these services. Cookies enable us to understand our entire audience and improve our website in ways that meet your needs and expectations. Many functional cookies are essential for the operation of our website and services. Our cookies used for registration enable us to conduct business online. Without these cookies, our website and services or parts thereof may not function properly. When you first visit our website, you will see our Cookie statement/banner, where you can accept all cookies or manage your cookie settings. You can withdraw your consent at any time and clear cookies from your browser.
Information Security
Security Measures: We take reasonable measures to protect your information security, to maintain the security of the website and your personal information, and to prevent unauthorized access, loss, misuse, alteration, destruction, or damage through industry-standard technology and internal procedures. For example:
– Use secure servers and encryption technologies (such as SSL) to protect the transmission and storage of your information securely. We maintain PCI DSS (Payment Card Industry Data Security Standard) certification as needed (regarding credit card payments).
– Implement access control measures to ensure only authorized personnel can access your information.
– Regularly conduct security assessments and vulnerability scans to identify and fix potential security risks.
– Train our staff on the importance of privacy and information security.
NoAbsolute Security: Despite our reasonable security measures, no method of Internet transmission or electronic storage is completely secure. We cannot guarantee absolute security, and any transmission risk is borne by you; we recommend you take measures to protect your personal information, such as using strong passwords, regularly changing passwords, not sharing your passwords with others, etc. Once we receive your data, we will use strict procedures and security features to prevent unauthorized access.
Children’s Privacy
Minor Restrictions: Our website is not intended for minors under the age of 18.
Minor Information: If you are a minor, please do not provide us with any personal information. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will delete this information.
Links to Other Websites
Third-Party Websites: Our website may contain links to other websites, whose privacy policies may differ from ours.
Independent Policies: We are not responsible for the privacy practices of other websites and recommend you read their privacy policies before visiting other websites.
Policy Updates
We may update this policy from time to time to reflect changes in laws, adjustments in business practices, or user feedback. Any changes to this policy will be posted on our website, and we will alert you to any changes by updating the “Revision” date of this policy. We will also take any other steps required by applicable law. Any changes or modifications will take effect immediately after posting the updated privacy policy on the website, and you waive the right to receive specific notice of each such change or modification. We recommend you periodically check the policy for any updates or changes. If you continue to use our website after the revised policy has been posted, it will be deemed that you have understood, are bound by, and accept any changes to the revised privacy policy.
Contact Us
Questions and Requests: If you have any questions or requests regarding this privacy policy, please contact us through the following means:
– Customer service email: Your customer service email address
– Customer service phone: Your customer service phone number
We appreciate your trust in Redfox and are committed to protecting your privacy.
