Shipping Policy
Red Fox offers fast, reliable, and free global shipping services, with all orders accompanied by tracking numbers. We are committed to providing you with high quality products and ensuring that you enjoy convenient shipping services durin your shopping process. We partner with the most reliable carriers and carefull package each item to ensure a smooth delivery experience. Here is our shipping policy:
By using our website (www.redfoxe.com), all users agree to be bound by our shipping policy and acknowledge having read and understood this policy. This policy may change from time to time; we reserve the right to change this policy at any time for any reason.
Order Processing and Shipping
- Order Processing Time: All orders will be processed within 1-2 business days after order confirmation.
- Shipping Time: Apart from sex dolls and torso sex toys, all orders will be shipped within two business days after order confirmation. Stock sex dolls and torso toy orders will be shipped within 2-3 business days after confirmation. Custom sex dolls are shipped immediately after production. We make every effort to ensure your order is shipped quickly. Out-of-stock products will be shipped directly from our factory in China.
Shipping Methods and Costs
At checkout, you will be able to choose your desired shipping option, and options will be explained. Sometimes, based on your location and the products you purchase, shipping options may not be available, but we will always clearly explain what options you can use.
- Standard Shipping: (1) For small parcels (under 4 kg), we use reliable international courier services (airmail), with an expected transit time of 8-12 business days (excluding weekends). Standard shipping costs are $25. Customers with orders over $49 will have the standard shipping fee waived. (2) For large parcels such as sex dolls and torso toys (over 4 kg), we use reliable international sea shipping services, with an expected transit time of 15-20 business days. Customers with large parcel orders will have the standard shipping fee waived.
- Express Shipping: If you need faster delivery, we offer an express shipping option, with an estimated transit time of 4-6 business days. Costs depend on order weight and destination, and specific charges will be shown at checkout (regular product shipping fee is $40). To save time, we recommend specifying your preferred shipping method sea or air when placing an order. We do not accept cash on delivery orders.
Order Tracking and Delivery
- Tracking Information: All our orders come with tracking numbers, and it may take up to 24 hours to obtain tracking information after a tracking number is assigned. You can track the status of your order delivery at any time using the email provided or on our website. Before your package arrives in the United States, the tracking
number will only show that a shipping label has been created but will not update any logistics information. Once your package has cleared customs, carriers like FedEx or UPS will take over the final delivery and update the logistics information. We understand you may have concerns about the status of your shipment, but rest assured, we take responsibility for all orders, and we ask for your patience during this time.
- Delivery Notification: Once your order is shipped, we will send you an email notification and provide a tracking number so you can track your order. Please ensure the address you provide is accurate to ensure smooth delivery.
- Inspect Your Package: Keep an eye on the tracking number and wait for it to be delivered to your home. You must check each item for any damage upon arrival, even if the cardboard box looks fine from the outside. If you notice the outer box is damaged, take a video or photo of the shipping label and outer box before unpacking, and you should also take a video and check it when opening the package to prove that your product was damaged during transit (in rare cases), and we will need your help to file a claim with the carrier. If it is proven that the damage was caused by the product itself, we will offer different options depending on the
- degree of damage: guide you on how to repair, send a replacement, or issue a refund. For more return and refund information, please refer to our return and refund policy (design jump internal link).
Special Considerations
Customs and Taxes: For customers in the United States and European countries, you will not need to pay any taxes; customers in other countries may need to pay additional duties or import taxes (for high-priced products); please note that customs clearance and other reasons may cause order delivery delays.
- Discreet Packaging (design jump internal link): We respect your privacy and understand the importance of discreetly receiving adult toy orders! We use plain, unremarkable packaging for your products, the box does not reveal the contents or our website, and there will be no information indicating that it is a sex doll and toy. At the same time, your credit card statement will not show any sensitive information. Products will be packaged in a plain cardboard box to ensure safe transport and keep the goods intact. Additionally, no catalogs will be mailed to your home. Please note that customs agents may open your goods box for inspection.
- Shipping Delays: During the delivery process to you, international shipping may be affected by various factors, including adverse weather conditions, customs inspections, weekends and holidays, and unforeseen circumstances, all of which may cause delays or interruptions in the delivery process. Thank you for your understanding and patience; we will overcome these challenges to deliver your products safely and efficiently.
- Disclaimer: (1) Red Fox is not liable for lost or stolen packages. If you do not receive your shipment, please contact us in a timely manner, and Red Fox will assist you in filing a claim with the shipping company; (2) Red Fox is not responsible for packages delivered to the wrong address due to incorrect information provided at the time of purchase. Therefore, before completing the transaction, please carefully check that all contact information is entered accurately. If you need to change the address, please tell us before shipping. If a package is unclaimed or refused at delivery, the customer will be responsible for the round-trip delivery and handling fees, so please purchase carefully.
Policy Updates
- Policy Changes: We may update this shipping policy from time to time to reflect changes in laws and regulations, adjustments in business practices, or user feedback. Any changes we make to this policy will be posted on this website, and changes will be indicated by updating the "revision" date of this policy. Any changes or modifications will take effect immediately upon posting the updated shipping policy on the website, and you waive the right to receive specific notification of each such change or modification. We encourage you to regularly check for any updates or changes to the policy. If you continue to use this website after the revised policy is posted, you will be considered to have understood, be bound by, and accept any changes to the revised shipping policy.
- Notification Methods: We will notify you of significant changes through website announcements or emails. Thank you for choosing Red Fox, and we are committed to providing you with a satisfactory shopping experience and fast shipping services. If you have any questions or need assistance, please feel free to contact our customer service team at any time (design internal link), and we will be dedicated to solving your problems and providing help.
Other Concerns You May Have
If you are out when your package arrives, your mail carrier or courier will leave a card to arrange another delivery attempt or tell you where to pick up your discreetly packaged order. If your package is taken to the nearest courier service location, you can pick up the package or arrange for redelivery.
Based on our years of sales experience, if there is an unusual diversion of the package, and the delivery time exceeds 12 business days (excluding customs clearance time), please contact us to find out the situation: “Red Fox email”.
Our shipping partners are UPS and FedEx. We use them to speed up transportation and ensure safe delivery. Regarding package packaging, damage, and loss If you encounter any of the following situations after receiving the package, please report to us promptly.
When you receive a product and find that it looks completely different from the website, just show us the unboxing video (including product details, shipping label, and outer packaging box). We will report and verify with our factory and carrier, and arrange a replacement for you.
If the package is severely damaged, you should file a claim with the carrier upon receipt of the package. A new replacement will be arranged depending on the severity of the damage. For minor damage, we will guide you on how to repair.
If the tracking number shows your package has been delivered, but you have not received anything, please call UPS/FedEx and file a claim as soon as possible. Just in case, we add adult signature service for most packages. Formore information on order cancellations, refunds, or returns, please refer to our refund and return policy (internal link)
Legally, we must include a content description on all international orders. Our descriptions are true but generic and non-sexual. For example, rubber stoppers, leather bracelets, jewelry, etc.
We usually ship within two days after reviewing the web order, but 95% of orders are shipped the next business day. Orders placed on weekends and/or containing customized or temporarily out-of-stock items may be slightly delayed. For mainland USA, our standard ground shipping takes 6-10 business days. Once the package is shipped, we will send you the tracking number by email. You can use the tracking number to check the order delivery status on the shipping company’s website at any time. If there are any issues during the delivery process, we will contact you by email or phone.
Specialized cleaners are usually designed for sex toy materials and work better. However, mild, unscented soap and warm water can also clean most sex toys effectively. If unsure, check the toy’s instructions.
To protect your privacy, all our orders are shipped separately. We use plain brown boxes, FedEx, or USPS Priority boxes. To comply with relevant legal regulations, various customs rules, and international inspection requirements, shipping labels must include the sender’s information in small type. Thus, your package will contain the brand name written in a very discreet manner. Our shipping labels display from Red Fox, our company name. If you order by credit card, Red Fox will also appear on your statement.
Yes, we ship many packages internationally. 95% of products are exempt from standard shipping fees. Expedited shipping is also available, starting at $40. At checkout, you will receive accurate shipping costs and options. Most orders will be delivered within 1-2 weeks. Sometimes, some packages may be intercepted/ delayed by customs.
You can check the status of your order on “My Orders” or on the order tracking link we send to your email, and track your order.
Check your order status. Standard delivery orders will be shipped within 24 to 48 hours. Our delivery options at checkout will indicate when you can expect to receive your order.
UPS Next Day and UPS 2 Day delivery options are only available on business days. UPS does not deliver on most holidays.
We require a signature for all orders over $250.
We highly value your need for discretion; therefore, our packages are wrapped in plain cardboard boxes, and the surface does not bear any conspicuous trademarks or text, so neighbors or children will never guess what is inside the
package.
Yes, but only within the U.S. We will ship all ordered goods to a PO Box through USPS.
